Responsible Gaming

At Hebajji Responsible Gaming

Keeping gaming fun at all times is our goal. Hebajji believes that responsible gaming is not just about protecting yourself — it is about protecting your family and community too. Our tools and guides are here to help you build healthy gaming habits.

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Self-Exclusion
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18+
Age restriction
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Important Warning

Online gaming is a form of entertainment, not a source of income. There is always a chance of losing. Never bet more than you can afford to lose. If you notice signs of problematic gaming, seek help immediately. Hebajji is always here for you.

Safety Measures

Hebajji's Responsible Gaming Features

We protect your gaming experience across multiple layers to keep it safe and enjoyable.

Deposit limit

Set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded. Enjoy gaming while staying within your budget.

Session Time Limit

Set a time limit for each gaming session yourself. When the time is up, you'll get an automatic reminder. You can also end your session early if needed.

Self-Exclusion

You can temporarily or permanently close your account at any time. Options range from a 24-hour break to a permanent closure.

Reality Check

At set intervals, you'll see on-screen reminders showing how long you've been playing and how much you've won or lost — keeping you aware at all times.

Cooling-Off Period

If you feel you need a short break, set a cooling-off period of anywhere between 1 day and 6 weeks. Your account will be inaccessible during this time.

Loss Limit

Your account will be automatically locked once you reach a set loss amount. This feature is especially effective at limiting financial harm.

1 What responsible gaming really means

Responsible gaming means enjoying gaming as a healthy form of entertainment — where you stay in full control of your time, money, and emotions. Ensuring responsible gaming at Hebajji is one of our core commitments.

Gaming becomes a problem when it starts to affect the other important areas of your life — your family, work, health, or financial security. Responsible gaming means consciously respecting that boundary.

Hebajji believes that an informed player is the best player. That is why we are always ready to provide you with the right information, the right tools, and timely support whenever you need it.

Keep in mind: Gaming is meant to be fun. If it starts to feel stressful rather than enjoyable, that is a signal to take a step back.

2 Why responsible gaming matters

Online gaming platforms are available 24 hours a day, 7 days a week. That accessibility is both a convenience and a risk. Without mindful habits, it can very easily lead to excessive time and money spent.

Online gaming is growing rapidly in Bangladesh, with a significant share of that growth driven by young users. Teaching healthy gaming habits to the younger generation is essential for society.

Hebajji aims to make responsible gaming not just a policy, but a culture. Every feature we build is designed with that goal in mind.

  • Financial protection: Excessive gaming can lead directly to financial harm. Staying informed helps you avoid it.
  • Mental Health: Gaming addiction can cause stress, anxiety, and depression.
  • Family relationships: Excessive gaming can have a negative impact on family relationships.
  • Career: Spending too much time gaming can hurt your focus at work and in your studies.

3 Signs of Problematic Gaming

People often do not realise when their gaming habits are heading in a problematic direction. Stay aware of the warning signs below. If you notice one or more of them, it is time to take action.

Financial Warning Signs
  • Chasing losses with more bets
  • Spending beyond budget
  • Borrowing money for gaming
  • Gaming after essential expenses are covered
Psychological signs
  • Unable to stop gaming
  • Feeling restless or irritable when not playing
  • Lying about gaming
  • Constantly thinking about gaming
Social Signs
  • Neglecting time with family and friends
  • Withdrawing from social events
  • Growing strain on relationships
  • Increased isolation
Work & Study Warning Signs
  • Decline in productivity
  • Missing work or class
  • Gaming during work hours
  • Fatigue from late-night gaming sessions
Important: If you recognise one or more of the signs above in yourself, there is no shame in that. This is a health issue, and with the right help it is entirely manageable.

4 Self-assessment

Answer these questions honestly. If most of your answers are "yes", it's time to take a closer look at your gaming habits.

1

Do you spend more time gaming than you planned, and find it hard to stop?

2

Do you find yourself repeatedly thinking about placing more bets to win back money you've lost?

3

Do you hide or lie about your gaming to family members or people close to you?

4

Do you turn to gaming as your main way to cope with stress or loneliness?

5

Have you ever borrowed money or dipped into emergency savings to cover gaming expenses?

6

Do you feel angry, restless, or anxious when you are unable to game?

7

Have you skipped work, studies, or family responsibilities to spend time gaming?

Assessment Results: If you answered "Yes" to 3 or more questions, please reach out to us. Our responsible gaming team will provide free support and guidance.

5 How to Use Hebajji's Protection Tools

Hebajji's responsible gaming tools are easily accessible from your account settings. Every tool is completely free to use and takes effect immediately.

Set a deposit limit

Account Settings > Responsible Gaming > Deposit Limit. Set a daily, weekly, or monthly amount. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.

Effective immediately
Start Session Timer

Set a session time limit before you start gaming. When the time is up, you will see an on-screen notification. This helps you stay aware of how long you have been playing.

Easy Setup
Activate Self-Exclusion

Go to Account Settings > Self-Exclusion and choose your preferred duration. During the exclusion period, you will not be able to log in to your account and no promotional messages will be sent to you.

A Permanent Option Is Available
Reality Check Reminder

You'll receive automatic reminders every 30, 60, or 90 minutes — with a summary of how long you've been playing and how much you've won or lost.

Customisable

6 The family's role

Family members are often the first to notice warning signs. If you feel someone in your family is gaming excessively, offer your support in the right way.

  • Speak Calmly: Express your concerns calmly rather than with anger or accusations. Messages like "I'm worried about you" tend to be far more effective.
  • Suggest alternative activities: Plan activities together — go out, play sports, or spend quality time with family.
  • Set financial limits: Set a dedicated gaming budget as part of your family's financial decisions and help each other stick to it.
  • Seek professional help: If needed, encourage them to seek advice from a mental health professional.
  • Stay informed yourself: While supporting a family member, make sure to look after your own mental health too.
For families: Dealing with a loved one's gaming problem can be difficult. Hebajji's support team is also available to offer guidance and advice to family members.

7 Protection of Minors

Hebajji strictly prohibits gaming for anyone under the age of 18. Age is verified at registration, and KYC documents are requested in cases of doubt. However, it is equally important for parents and guardians to play an active role.

  • Keep your device safe: Use a password and biometric lock on your smartphone or computer.
  • Keep your account details private: Never enter your login details in front of children or write them down where they can be found.
  • Use parental controls: Enable parental control settings on your device to prevent children from accessing gaming sites.
  • Report a Concern: If you suspect a minor has accessed your account, contact support immediately.
Zero Tolerance Policy: Hebajji has a zero-tolerance policy on underage gaming. If a user is identified as a minor, the account is immediately closed and all associated data is permanently deleted.

8 Where to Find Help

Acknowledging a problem and asking for help takes real courage. Hebajji is always here for you. Our responsible gaming team offers free, fully confidential support.

  • Live Chat: Chat with us directly via the platform's live chat — available 24/7.
  • Email Support: Email us at [email protected] and receive a response within 24 hours.
  • Account self-service: Set your own limits or exclusion directly from Settings.
  • Mental health services: If needed, reach out to a local mental health service or counselor for support.
Contact Us: [email protected] — Our specialist team is here for any questions related to responsible gaming. All information is kept strictly confidential.
Risk level

Gaming Risk level Understand

Understanding which level you are at will help you take the right steps.

Risk level indicator

Low Risk
Controlled
Moderate
Stay Alert
High Risk
Take action
Crisis
Get Help

The indicator above is a general guide. Please speak with our support team for a proper assessment.

Low Risk — Healthy Gaming

You're gaming within your budget, managing your time well, and keeping family and work a priority. Keep it up.

Moderate risk — caution needed

You're occasionally going over budget or spending too much time gaming. Set limits now.

High Risk — Take Action

Gaming is affecting other areas of your life. Consider a cooling-off period or self-exclusion.

Crisis — Get Immediate Help

You have lost control of your gaming. Close your account now and seek professional help.

Our Commitment

Hebajji's Accountability

What we do to promote responsible gaming.

Awareness

We regularly publish information and guides on responsible gaming.

Tools improvement

We are committed to adding new protection features based on user needs.

Trained team

Our support team is specially trained in responsible gaming.

Regular review

Our responsible gaming policy is reviewed and updated on a regular basis.


FAQs

About responsible gaming FAQ

Yes, increasing your deposit limit is possible, but the change will only take effect after 7 days. This waiting period is intentional — it gives you time to reconsider the decision. Decreasing your limit, however, takes effect immediately.

Your balance remains completely safe during self-exclusion. Once the exclusion period ends or you submit a withdrawal request, our support team will be happy to assist you through the process.

A cooling-off period is a short-term break (1 day to 6 weeks) after which your account is automatically reactivated. Self-exclusion can be long-term or permanent, and reactivating the account requires following a specific process.

Yes, completely confidential. When you reach out to our responsible gaming team, all information is kept strictly private and is never shared with any third party.

Start with a calm conversation and share your concerns. Encourage them to use our self-assessment tool. If needed, reach out to our support team — we also guide family members.

No, not at all. The minimum age to register on Hebajji is 18. Age is verified at the time of registration, and ID may be requested in cases of doubt. If a minor is identified, the account is closed immediately.
Start gaming safely

Play responsibly,
Enjoy the fun

Gaming at Hebajji means a safe, enjoyable, and responsible experience. Register today and take full advantage of all our protection tools.

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